Nothing makes us happier than a legion of satisfied GrowScripts customers. Therefore, we promise to do our very best to deliver superior products and customer experience and make right on any issues along the way.
First, if any product ships and you have put in the wrong address for delivery, products will become lost in space as we can not track down shipments and reroute promptly. We cannot offer a refund if this is the case. However, if the address is correct and the order never arrives, we will refund the order minus the shipping, and you will have the option to purchase a new product.
Second, our Warranty does not cover Acts of God, such as damage caused by wind, storms, freezes, etc. We offer products that help living things (a.k.a. plants), and those living things need proper care and plant food nutrition. Our Warranty does not include owner neglect. Furthermore, our Warranty does not include purchasing products and not using them per the provided instructions.
GrowScripts Exchange/Return policy is as follows:
Unopened merchandise can be exchange or return in its original condition within seven days of the shipment date by GrowScripts. Therefore, contact us for a return authorization number if you would like to return a purchase. We will request that you:
- Provide your order number.
- Give the identification title of the item(s) you wish to exchange.
NOTE: If you are returning the merchandise and want to receive a refund for your credit card purchase, there will be a 10% restocking fee charged.
There is no restocking charge if you exchange merchandise for more than the cost of the returned exchanged merchandise.
All returns need to be returned within eight days of receiving. And sent in a padded envelope or box. We are not responsible for #1. Any merchandise that is not insured, and that is not received. #2. Any missing shipments that are not insured or sent without signature requested. In addition, shipping charges and return postage are not refundable. In closing, all exchanges and return credits require seven business days for processing.
Please open your shipment immediately and check that you have received the proper merchandise. Also. check for any visible damage. In case of an unlikely event that the merchandise gets damaged during shipping, please contact us and provide:
- Your order number
- The identification title of the damaged item(s).
GrowScripts, at its sole discretion, will determine how to fulfill the order of the damaged product.
LIMITED WARRANTY & LIMITATION OF REMEDIES
GrowScripts warrants that products sold conform to their descriptions. We warrant that products are reasonably fit for uses stated under normal conditions but make no other warranties of FITNESS or MERCHANTABILITY, expressed or implied, or any other warranty if products get used contrary to label instructions under abnormal conditions not foreseeable to the seller. In no case shall the seller be liable for more than the product’s cost to the buyer & will in no event be liable for any consequential, special, or indirect damages connected with the use or handling of this product. Therefore, the products are offered, and the buyer or user accepts their subject to the preceding terms, which may not be varied.
Send returns, exchanges, and damaged merchandise to:
3337 Moore Duncan Hwy Ste 8
Moore, SC 29369
Live Plant Products
From time to time, we offer special promotions that include live plants. Upon these offerings, we have to state that we cannot accept returns of any live plants due to the nature of the products we sell. We do not provide refunds for any orders that have shipped. Damaged leaves or small branch breakage can be a regular part of the shipping process. This does not affect the health of the plant. Just trim off any damaged leaves or stems, and the plant will grow new leaves. Additionally, if you receive a plant that has been damaged by the shipping carrier or arrives in poor condition, please save the packaging and contact us immediately. CLICK HERE for Contact Information.
You must contact us within three days of the arrival of the damaged live goods. We require photos of the entire live good. And the container, along with a picture of the box the live good, was shipped. Once we receive pictures of the live good and box, we will be happy to resolve your issue.