Nothing makes us happier than a legion of satisfied GrowScripts customers. As such, we promise to do our very best to deliver superior products and customer experience and to make right any issues along the way.
If any product ships and you have put in the wrong address for delivery, products will be considered lost in space as we can not track down shipments and reroute in a timely manner. If this is the case, we cannot offer a refund. However, if the correct address is put in with the order and it never arrives, then we will refund the order minus the shipping, and you will have the option to purchase a new tree.
Our Warranty does not cover Acts of God, such as damage caused by wind, storms, freezes, etc. We offer products that help living things (a.k.a. plants), and they need proper care and nutrients. Neglect or purchasing products and not using them in accordance with provided instructions are not included in this guarantee.
GrowScripts under no circumstances implies or expresses any warranty as to the production of plants. Plants may produce no fruit or flowers due to customer growing practices, inadequate pollination, unsuitable soil, or variations in weather.
From time to time, we offer special promotions that include live plants. Upon this offering, we have to state that due to the nature of the products we sell, we cannot accept returns of any plants. We do not provide refunds for any orders that have shipped. Damaged leaves or small branch breakage can be a normal part of the shipping process and does not affect the health of the plant. Just trim off any damaged leaves or stems, and the tree will grow new leaves. If you receive a tree that has been damaged by the shipping carrier or arrives in poor condition, please save the packaging and contact us immediately at firstname.lastname@example.org. You must contact us within three days of the arrival of the damaged tree. We require photos of the entire tree and the container along with a photo of the box the tree was shipped in. Once we receive photos of the tree and box, we will be happy to resolve your issue. Plants are living things and will need proper care and nutrients to acclimate to their new environments. Neglect or purchasing plants that are not suitable for your growing zone or soil type are not included in this guarantee.