Nothing makes us happier than a legion of satisfied GrowScripts customers. As such, we promise to do our very best to deliver superior products and customer experience and make any issues along the way.
If any product ships and you have put in the wrong address for delivery, products will become lost in space as we can not track down shipments and reroute promptly. If this is the case, we cannot offer a refund. However, if the order never arrives and the address is correct, we will refund the order minus the shipping, and you will have the option to purchase a new product or live good.
Our Warranty does not cover Acts of God, such as damage caused by wind, storms, freezes, etc. We offer products that help living things (a.k.a. plants), and they need proper care and nutrients. Our Warranty will not include neglect. Or purchasing products and not using them by following the provided instructions in this guarantee.
GrowScripts under no circumstances implies or expresses any warranty as to the production of live goods. Plants may produce no fruit or flowers due to customer growing practices. Inadequate pollination, unsuitable soil, or variations in weather may also impede production.
From time to time, we offer special promotions that include live goods. Upon this offering, we have to state that due to the nature of the products we sell, we cannot accept returns of any live goods. We do not provide refunds for any orders that have shipped. Damaged leaves or small branch breakage can be a normal part of the shipping process. This does not affect the health of the live good. Just trim off any damaged leaves or stems, and the live good will grow new leaves. If you receive a live good that has been damaged by the shipping carrier or arrives in poor condition, please save the packaging and contact us immediately at firstname.lastname@example.org.
You must contact us within three days of the arrival of the damaged live goods. We require photos of the entire live good. And the container along with a photo of the box the live good was shipped in. Once we receive photos of the live good and box, we will be happy to resolve your issue. Live goods are living things and will need proper care and nutrients to acclimate to their new environments. Neglect or purchasing live goods that are not suitable for your growing zone or soil type are not included in this guarantee.